Return Policy

RETURN POLICY


 

Satisfaction Guaranteed

We take great pride in providing top quality products and service.  If you aren’t completely satisfied with your LegendBorne experience, please contact us by emailing: service@LegendBorne.com.  In your email, please attach a photo and description of the issue or concern with your order.  We do our best to be as meticulous as possible through our intensive product creation process and custom manufacturing but there is always room for error even in the most automated of processes.  If you happen to be one of the unfortunate few that have an error occur, we’ll be happy to hear about your experience and try to turn it into a positive one for you!

Our policy lasts 30 days. If 30 days have gone by since delivery of your purchase, unfortunately we cannot offer you a refund or exchange.

To be eligible for a return, your item must be unworn and in the same condition that you received it. It must also be in the original packaging.

 

Additional non-returnable items:

Gift cards

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Any item that is returned more than 30 days after delivery

To complete your return, we require a receipt or proof of purchase.  Please send all returns by mail to:

LegendBorne Compliance Dept.

749 Commerce Parkway West Dr.

Suite K

Greenwood, IN 46143

 

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 15 business days.

 

Late or Missing Refunds
If you have not received a refund yet, after checking your account, then contact your credit card company, as it may take some time before your refund is officially posted to your account.

Next contact your bank to find out what their processing time is before a refund is posted.

If you have done all of this and you still have not received your refund yet, please contact us at orders@legendborne.com.

 

Sale Items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at orders@legendborne.com and send your item to:

LegendBorne Compliance Dept.

749 Commerce Parkway West Dr.

Suite K

Greenwood, IN 46143

 

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.  Once the returned item is received, a gift certificate will be emailed to you.  Please provide your email address in your shipping return package.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

Shipping
To return your product, you should mail your product to:

LegendBorne Compliance Dept.

749 Commerce Parkway West Dr.

Suite K

Greenwood, IN 46143

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance.  We do not guarantee that we will receive your returned item.