FREQUENTLY ASKED QUESTIONS
What Size Should I Order?
Each of us are blessed with our own shapes and sizes which make us unique. Unfortunately for the garment industry, this creates a bit of a headache when trying to make standard sizing for everyone!
Since custom sizing isn’t in our business model at this time, we recommend ordering a size larger if you know you’re on the fence about wanting the torso longer or a little looser overall fit.
We always say it’s better to go a little larger than too small because it’s easy to have a tailor take it in for a true custom fit, but there’s no good way to add to it if it’s too small.
Check out our size guides for more information.
Why Does It Take 4-6 Weeks To Build My Jersey?
These are custom cut and sewn products that we do our best to get to you as quickly as possible. This custom process and high quality take a few weeks to produce. We’re always working to improve our operating processes and we hope to cut our production time down significantly, but until then, we’d rather shoot to consistently deliver well ahead of our quoted standard turnaround time. Thank you for your patience. When you get your high quality custom LegendBorne, you’ll agree it’s worth the wait!
Custom Name and Number Used To Be Included For Free. Why Is That An Added Cost Now?
You may have noticed that with our website upgrade that there are some pricing changes. In the past we included the added custom names and custom numbers as complementary in the price of the overall jersey. In order to afford bringing on more graphic artists to create these amazing high quality custom jerseys, we can no longer offer that added work as complementary. In order to ease this change for our long time customers, we’re offering a discount through this transition period on all jerseys so you can actually get a jersey with no custom add ons cheaper than ever before!
How MuCH Is It For Added Custom Work?
Add a custom name: $10.00
Add a custom number: $5.00
Add extra custom work: $15.00 (sometimes people want to add a flag, an extra name, sponsor, or phrase)
What is a ChipIt?
The LegendBorne ChipIt technology is an option that we recommend you add to your racing gear. This ChipIt will secure your timing chip and stay out of the way so you can race with confidence that you are not going to worry about a disqualification because you lost your timing chip out on the course. With this new addition to your cutting edge LegendBorne garment you no longer have to wear something on your wrist, shoe, or any other obscure location.
Add a Chip It pocket: 5.00
How Do I Care For My Jersey?
(Balling: Constant rubbing friction can cause the fibers to break like a rubber band and retract or, “ball up”)
These jerseys are tough against rips and tears, but even military grade Kevlar has its weaknesses and will break down with time and friction. To prevent your jersey from balling, refrain from wearing any sort of pack or Velcro on your Jersey. We are in the process of developing a new product that is more focused for long races and can handle the friction of wearing a pack or Velcro while still comfortable and moisture wicking.
When you put it through the wash, use the regular cycle and hang drying is preferred. Following any deep soiling of your LegendBorne jersey, a suggested cleaning process is to power wash or hose it down inside and out before putting into the washer.
Why Get A LegendBorne Jersey vs Other Brands?
In most cases, the old saying “you get what you pay for,” holds very true and this is one of them. If your club or team is looking for the cheapest jerseys, LegendBorne is not the answer. There are other brands available you can get jerseys from that make them in China or cut corners on graphic design, fabric, print, sewing, and more in order to gain a price advantage. We realize that we don’t win when it comes down to a price battle, so we don’t bother. Instead, we focus on offering the best quality product by:
STANDING BEHIND OUR PRODUCT
If there is an unreasonable issue with a jersey, contact us and tell us about it. We will make it right. Other companies will make you order a minimum of 10 jerseys even if their product failed to no fault of your own. We have no problem remaking an individual jersey for you we made a mistake on print or there was a lemon by chance.
CREATING TRULY UNIQUE CUSTOM DESIGN
Much of our competition touts custom designs, but they simply have different standard designs and embellishments to mix and match colors from. That is a cheaper route to go but you also must know that there’s a chance you’ll end up seeing your same design on other teams, potentially in the exact same colors.
FITTING BETTER & FEELING COMFORTABLE
We are active athletes and we have many passionate ambassadors who are top athletes. Before putting our jerseys to market we all tested different fabrics and cuts extensively. This yielded the absolute best products in the end and you can feel the difference by trying it on, but especially during competition. Cheaper brands are rigid, don’t form to your body, get extremely hot because they don’t breathe, and even hold water making them heavier than they already were. We feel that we’ve found a near perfect combination of comfort, moisture wicking, climate control, and feel on the skin that will have you wearing your jersey long after the competition is over.
STAYING COOLER WITH HIGHER DURABILITY
Our jerseys have sick designs that our top notch designers come up with but they also keep you cool while competing. Some say it’s almost like not wearing a shirt at all, yet the durability of the fabric is very impressive. Finally, we do not spare on our thread count so you don’t have to worry about it coming undone. Having extra thread count stitching especially at weak points solidifies and completes our top quality jerseys that we are extremely proud of. We know you will be too.
100% US VETERAN OWNED – MADE IN THE USA
From the artwork to the milling of the fabric and the detailed sewing, our custom jerseys are proudly made in the USA providing quality career opportunities. We are also honored for the opportunity to continue serving our country in the Army while building this company. Thank you for supporting as well.
What Is Your Return Policy?
We take great pride in providing top quality products and service. If you aren’t completely satisfied with your LegendBorne experience, please contact us by emailing: service@LegendBorne.com. In your email, please attach a photo and description of the issue or concern with your order. We do our best to be as meticulous as possible through our intensive product creation process and custom manufacturing but there is always room for error even in the most automated of processes. If you happen to be one of the unfortunate few that have an error occur, we’ll be happy to hear about your experience and try to turn it into a positive one for you!
Our policy lasts 30 days. If 30 days have gone by since delivery of your purchase, unfortunately, we cannot offer you a refund or exchange. To be eligible for a return, your item must be unworn and in the same condition that you received it. It must also be in the original packaging.
ADDITIONAL NON-RETURNABLE ITEMS:
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
To complete your return, we require a receipt or proof of purchase. Please send all returns by mail to:
LegendBorne Compliance Dept.
8777 Perdue Rd Suite 380
Indianapolis, IN 46268